Leadership course outlines

• List the characteristics of an effective leader and identify your leadership  style/qualities  
• Identify the impact that your leadership style may have on other members of your  team and how to adapt your style as required
• State the value of team roles within an effective team and identify how these may be  used to develop your current team  
• Begin to use assertive behaviour and supporting techniques to help you to deal with  criticism, confrontation, and anger within your team.  

• Understand the VUCA Model and its use and benefits in Agile Leadership  
• Characteristics traits of an effective leader and identifying leadership  styles/qualities 
• Identify the impact that your leadership style may have on other  members of your team and how to adapt your style as required
• Benefits of situational leadership and how to use the model in your daily role.  
• Feedback Model  

• Recognise how the conversation can be affected by our mind-set/internal dialogue and identify strategies to manage these
• Discuss why underperformance happens helping the best remedial action be taken
• Prepare, structure and deliver an underperformance conversation, using the best vocabulary to help your message land
• Discuss your behavioural expectations and explore how to adapt appropriately
• Recognise what to do to comply with your company policies and processes 

• Recognise and discuss different types of feedback we give and receive
• Explain why we don’t always enjoy giving and receiving feedback
• Recognise our ‘limiting beliefs’ 
• Role model some different styles of giving feedback
• Demonstrate how to give feedback effectively  

 This module helps leaders consider why people react differently to change, how to help people deal with change and how to plan for change strategies. 

• Discuss the what and why of effective change management
• Recognise the different reactions to change and your behaviours to them
• Identify your role in effective change management   

• Difference between influence and manipulation 
• Seven factors to consider to influence more effectively 
• Additional tools and techniques to improve your influence 
• 52 different ways to use language to influence 
• Using personality profiling to influence more effectively    

• Understand why handling conflict effectively is essential for successful people
• How to balance ‘Cooperativeness’ and ‘Assertiveness’ when negotiating, using the 4 box negotiation model
• Plan and apply Conflict Management strategies to real life scenarios
• How to use Conflict Management tools and techniques  

• What is negotiation? Why is it essential for successful people? 
• How to balance ‘Cooperativeness’ and ‘Assertiveness’ when negotiating
• Plan and apply the 5 Negotiating Management strategies to real life scenarios 
• How to use additional negotiating Management tools and techniques 

• Understanding why people buy from us
• Understanding your audiences better
• Effective listening skills
• Effective questioning skills
• Effective communication skills
• Time Management
• Relationship building face to face
•  Building confidence, empathy and Emotional Intelligence 

• Understanding why people buy from us
• How customers would like to be treated
• Effective listening skills
• Effective questioning skills
• Effective communication skills
• What are your USP's
• What are your Features, Advantages and Benefits (FAB's)
• Planning your sales calls
• Closing

• Identify your presenting strengths and have a clearer understanding of your presenting development areas
• Consider and adapt your presentation style for relevant audiences
• Recognise the differences between informative, demonstrative, persuasive and inspirational presentations
• Use storytelling techniques to help your message land
• Discuss and practise techniques to inspire and motivate
• Encourage and handle questions
• Control elements of your voice and body language to maximise your impact

• Recognising buying signals and identifying the right time for the close
• How to approach the close for maximum conversion 
• Objection Handling
• Confidence building and problem solving
• Focusing on the mindset and the outcomes
• Introducing the variety of closing techniques to be able to adapt to the situation at hand
• Tailoring and customising your strategy on closing 

• Understanding what are objections?
• Understanding generic objections and industry specific objections
• Structuring how to respond to certain objections
• Active listening skills
• Active questioning skills
• What are anticipation skills and how to use them to your advantage 
• Conflict management 
• Storytelling techniques 
• Plenty of role plays! 

• Improved strategy, prioritisation, planning and execution of ideas and solutions
• Better out of the box thinking
• Increased time management
• Improved risk management
• A systematic approach to problem solving which can easily be repeated

• Discuss what does an Equal, Diverse and Inclusive culture look and the benefits?  
• Talk about psychological safety and benefits   
• Recognise and example real-life cases 
• Understanding the prevention and what each case resulted in  
• Discuss Unconscious bias and recognise some of our own bias 
• Discussing and understanding the 7 forms of bias  
• Understanding what shapes us and our own bias  
• Ways to make changes towards bias 
• Practise techniques to become more self-aware, and create an open accepting culture. 
• What the leader does and does NOT do to help create the right culture  

• What is meant by the term Sexual Harassment  
• Laws surrounding sexual harassment including Equality Act and being aware of  your legal responsibilities to protect employees from sexual harassment   
• Learn what inappropriate behaviours and comments are both in the workplace  and online  
• Know how to establish and carry out an internal investigation with your companies complaint procedure and policy  

• Explain the role and principles of the ACAS Code of Practise on disciplinary and grievance procedures and the risks for breaching the ACAS Code
• Effective performance management
• Disciplinary and grievance investigations and the practical issues involved in investigations
• Conducting disciplinary and grievance meetings and the practicality of effective meetings
• Reaching a decision and covering some of the issues you should consider when reaching a final decision
• Handling appeals and appeal meetings 

• Understanding the law around each stage of recruitment
• How to conduct disciplinary meetings
• How to handle grievances
• Key elements of discrimination
• Family-friendly rights and obligations
• Dealing with employment terminations
• Data protection and the law 

• Become MFHAider 
• An in-depth understanding of mental health 
• Practical skills to spot the triggers and signs of mental health issues
• Confidence to step in, reassure and support a person in distress
• Knowledge to help someone recover their health by guiding them to further support - whether that’s self-help resources, through their employer, the NHS, or a mix
• Foundations of understanding the term ‘Mental Health’
• How do we communicate non-judgmentally?
• Signs and symptoms of common mental health conditions